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Towers
Watsons OneExchange
9/15-1/16
Customer Service Representative - Seasonal
· Provided general information on Medicare
plans.
· Maintained working knowledge of all client
specific procedures and information.
· Assisted retirees’ general benefit and
billing questions and issues.
· Ensured all HIPAA laws and regulations
were followed.
· Used multiple systems simultaneously to
find and relay the proper information to customers
· Inputted detailed notes about each call
for the issue, resolution, and transcript of each conversation.
Connectivity
Source preferred retailer 10/14-9/15
Store Manager
· Manage daily and weekly goals to maintain
expected store performance level.
· Weekly inventory counts
· Oversee the training and improvement of sales
team
· Daily coaching sessions for team members
performance, weaknesses, and strengths.
· Use Inventory counts to track sales
trends.
· Adjust planogram based on sales trends.
Connectivity
source Preferred retailer
7/14-10/14
Assistant store manager
· Assist in the training and improvement of
sales reps.
· Manage store deposits.
· Regular inventory of phones and
accessories.
· Coach employees and track sales
versus goals.
24-7
IN
TOUCH
1/14-6/14
· Voice agent for the Netflix brand.
· Technical support for electronic devices.
· Financial and new member support.
· Customer service for the Netflix Brand.
Make
it Shine Detail Shop
11/13-1/14
Shop Manager
· Hand wash and Detail cars, minor
electrical and body work.
· Managed the financials and supply invoices
· Marketing and online customer service
Target
Protection
Specialist
4/12-7/13
· Daily inventory of high theft merchandise.
· Monitored district wide theft trends and
implemented training and procedures accordingly.
· Monitored sales and modified sales plans
accordingly.
· Partnered with district Asset protection
team to impact district loss.
· Sent to stores in the district to offer
Asset Protection presences at stores understaffed.
· Helped in the organization and execution
of specialty sales events such as Black Friday sales events and the Target
Neiman-Marcus partnership.
·
Routinely
walked the sales floor and the stock rooms to ensure safety for guests and
employees.
·
Apprehended
persons attempting to exit the building without paying for merchandise
Target
electronics sales
person
11/11-4/12
· Leader of sales 5 months consecutively.
· Maintained a positive sales trend monthly.
· Implemented new training procedures
causing an increase of sales for all associates.
· Maintained a working knowledge of all
electrical products in stock.
· Offered technical support and
installation.
· Shifted between districts, to impact sales
numbers in negatively trending districts.
Naval
Watch
supervisor
3/11-11/11
· Managed a security detail of one hundred
plus sailors.
· Wrote watch schedules and meal schedules
on a rotating roster.
· Reviewed and revised base logs and reports
before final submission to M.A. (master at arms)
· Created a new training program that showed
improvement across three watch teams, with comparison to a control group.
· Verified incoming trainees held a working
knowledge of all posts and the duties assigned to them before stationing to
post.
· Routinely conducted training exercises and
drills to maintain team readiness levels.
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